Delivery & Exchanges

Delivery: As we have made an effort to reduce packaging, we are not able to utilize regular delivery services due to the lack of boxes. Hence, we only offer courier delivery, with the following options right to your doorstep:

Delivery Type Delivery Time Delivery Fee
Courier Delivery Up to 5 business days $5 / Free for orders over $80
Next-day Delivery Next day
(Orders must be sent by 5PM the day before)
$15
Same-day Delivery Same day
(Orders must be sent by 12PM on the day itself)
$20


If you have any specific delivery time requests, please do let us know on Instagram and we will check on it. (Only applicable for same-day and next-day deliveries)

Do note that in the event of a re-delivery due to inaccurate/incomplete delivery information, there will be an additional delivery fee of $5 charged.


Exchanges: All products are hand-packed and checked before delivery. If in the event you receive a defected product, please contact us at hello@totmakers.com with your order number and photograph of the item within a week of your purchase.

We are happy to provide an exchange, however if the item is no longer in-stock, we will issue store credit instead.

We strive to showcase all products' colours as accurately as possible on our site. Please be advised that due to the handmade nature of some products as well as manufacturing process, there may be some differences. Screen lighting and camera quality may also affect this. However, rest assured that the quality will not be affected.